Privacy Policy

The purpose of this Privacy Policy is to let you know what kind of information we (Serendipity EMS Ltd.) may gather about you, how we may use and process the information, whether we disclose it to anyone, and the choices you have regarding our use of the information.

Please read this Privacy Policy carefully. If you do not agree with this Privacy Policy or have any doubts, please do not register or use this Website. Terms used in this Privacy Policy have the same meaning as they do in the Terms and Conditions unless defined differently.

Personal Data

As a user of the Website, you will be asked to provide us with personal data or personal information, such as your name, address, email address, and telephone number. Serendipity EMS Ltd DOES NOT store payment details on our servers; we use payment gateway providers to enhance your security. During the registration process, the purchase process, or when interacting with our Customer Service, Serendipity EMS Ltd will use the data you provide to process your order. All information provided by you will be treated securely and strictly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Facebook Plugins

This Website uses social plugins ("Plugins") provided by the social network facebook.com, operated by Meta Platforms, Inc, 1601 S. California Avenue, Palo Alto, CA 94304, USA ("Facebook"). The plugins are identifiable by a Facebook logo (a white letter "f" on a blue background or a "thumbs up" icon) or the notice "Facebook Social Plugin". For a full list of all social plugins, please see http://developers.facebook.com/plugins.

X formerly known as Twitter

This Website offers services from X. X is operated by XCorp., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the retweet function, the websites you've visited will be associated with your Twitter account and published to other users. By doing so, data will be transmitted to Twitter.

Cookies

To enable the functioning of certain features during your visit to our Website, we make use of cookies on various pages. Cookies are small text files that are stored on your device. We make use of certain cookies that are deleted after your browsing session (session cookies). Other cookies remain on your device and allow our business partners and us to read information we have written into the file.

Advertising

Serendipity EMS Ltd will never sell your data to any third party!

System Emails

Please note that we may send you important emails concerning (amongst other things) your use of the Website, offered products and services, updates on technical issues, or matters arising from compliance with our legal or regulatory duties.

Encryption

Serendipity EMS Ltd utilises secure payment gateways during your online transactions. Your personal data will be transmitted in encrypted form at all times. SSL technology enables automatic encryption of all data processed via our Website.

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/